Intelligent Integration, Seamless Experience
Pulse is Sphaera’s Client Health & Lifecycle Hub. It tracks every stage of the customer journey—from acquisition to handover and beyond. Payments, documents, engagement, satisfaction—it’s all monitored. But Pulse is more than a tracker. It is a silent operator: predicting drop-offs before they happen, surfacing risks in real time, and smoothing transitions at every stage. This is how Sphaera turns client management into a competitive advantage—running quietly, intelligently, and completely behind the scenes.
One view. Complete confidence.
Every customer receives a personalised portal with visibility
into payments, documents, updates, and direct communication with
your team. Fragmented touchpoints are replaced with a single
transparent experience that reduces friction, builds trust, and
elevates your brand.
Updates before questions.
Pulse automates timely, relevant updates—construction
milestones, payment reminders, tailored offers—so clients never
need to chase. The result: fewer complaints, smoother
experiences, and customers who feel consistently informed and
valued.
Every issue, handled with precision.
From service requests to payment queries, tickets are
categorised and routed instantly to the right team. SLA timers
and dashboards guarantee speed and accountability. Clients feel
supported, while teams stay efficient and in control.
Warning signs, never missed.
Pulse continuously evaluates client behaviours—missed payments,
low engagement, repeated issues—and generates a dynamic health
score. Red flags trigger immediate alerts, enabling early
interventions and retention strategies. Problems are addressed
before they escalate, protecting loyalty and reducing churn.
To encourage positive behaviours, Pulse also incorporates gamified health scoring, turning customer success into a transparent and motivating experience—clients can track their own progress, earn rewards for milestones, and stay engaged with their journey.